Subscription Terms & Conditions

In force as of 16 October 2026

This English version is provided for convenience. In case of any difference, the French version prevails.

These Subscription Terms and Conditions bind the Provider and the Client from the moment the subscription contract is entered into.

By accepting these terms, the Client acknowledges having read them and accepts them without reservation. The Client is advised to keep a copy on a durable medium.

ARTICLE 1 – Scope

These Subscription Terms and Conditions apply, without restriction or reservation, to the use of and/or access to the subscription offers made available to the Client through the website https://instafrenchie.fr.

The main characteristics of the Services are presented on the website. The Client must read them before subscribing.

The Provider's contact details are as follows:
Société Instafrenchie SASU
11 rue Carnot, 94270 Le Kremlin-Bicêtre, France
Email: contact@instafrenchie.fr

ARTICLE 2 – Description of the services

The INSTAFRENCHIE service is subscribed to by the Client as the main service. Additional or optional services may be added and require the subscription of specific options.

The Client has a withdrawal period of 14 days from the date the contract is entered into, which may be exercised by sending the Provider the withdrawal form or any unequivocal statement by registered letter with acknowledgment of receipt.

The Service will be accessible once the 14-day withdrawal period has expired. The Client may expressly request to benefit from the Service within 2 working days after payment: in that case, if the Client withdraws, the Client must pay the amount corresponding to the Service provided up to the decision to withdraw.

ARTICLE 3 – Right of withdrawal

In accordance with the law, the Client has a withdrawal period of 14 days from the date the contract is entered into to exercise the right of withdrawal, without having to give any reason or pay any penalty.

Once the service period has started and been invoiced, no refund can be made, whatever the reason for the request. As the service is activated and resources are allocated, the invoiced period is due in full.

The right of withdrawal may be exercised online via the attached form, by post to: 11 rue Carnot, 94270 Le Kremlin-Bicêtre, France, or by email to contact@instafrenchie.fr stating the subscription contract concerned.

ARTICLE 4 – Activation of the subscription

The day of the month on which the Client subscribes online is automatically set as the anniversary date of the contract.

The service is accessed through the platform app.instafrenchie.com, where the Client can connect and reconnect their Instagram account. The Client is fully responsible for managing their access and any changes made to their account.

ARTICLE 5 – Term of the contract

The subscription contract is offered under two commitment plans:

  • A 3-month commitment plan, payable in full at subscription
  • A 6-month commitment plan, payable in full at subscription

At the end of the initial commitment period, the contract continues for an indefinite term, invoiced monthly, unless terminated by the Client.

ARTICLE 6 – Financial terms

6-1. Prices

Monthly subscription, no commitment:

  • Boost plan: €124 incl. VAT/month (€103.33 excl. VAT)
  • Pro plan: €188 incl. VAT/month (€156.67 excl. VAT)

3-month commitment (10% discount):

  • Boost plan: €336 incl. VAT for 3 months (€112 incl. VAT/month)
  • Pro plan: €507 incl. VAT for 3 months (€169 incl. VAT/month)

6-month commitment (20% discount):

  • Boost plan: €594 incl. VAT for 6 months (€99 incl. VAT/month)
  • Pro plan: €894 incl. VAT for 6 months (€149 incl. VAT/month)

Expert plan: on quote, depending on the client's volume and specific needs.

Commitment plans are payable in full at subscription and cannot be refunded, even partially, once the service is activated, in accordance with Article L221-28 of the French Consumer Code.

6-2. Invoicing and payment

Invoices issued monthly in advance are payable on the date indicated. Payment is made by SEPA direct debit or by credit card through the approved payment provider STRIPE.

ARTICLE 7 – Provider's obligations

The Provider undertakes to fulfil any subscription request within the limits of the capacity of its IT systems and quality-of-service constraints.

The Provider may under no circumstances be held liable for:

  • Temporary or permanent blocks on Instagram accounts related to the use of the automation service
  • Access limitations or restrictions imposed by Instagram on Clients' accounts
  • Changes to Instagram's algorithms or terms of use that may affect the effectiveness of the service
  • Loss of data, followers, engagement or any other metric related to the Client's Instagram account
  • Any penalties applied by Instagram to the Client's account
  • Occasional Instagram updates
  • Server migration
  • Temporary suspension of the service caused by an action of the Client beyond the Provider's control

The Client acknowledges being informed that the use of automation services may present risks for their Instagram account and expressly accepts them. The Provider makes every effort to respect the limits set by Instagram but cannot guarantee the total absence of risk.

ARTICLE 8 – Client's obligations

The Client undertakes to:

  • Not change the settings of their Instagram account during the service without first informing the Provider
  • Immediately inform the Provider of any password change or problem accessing their account
  • Read Instagram's terms of use and understand that the use of automation services may present risks
  • Keep their login information up to date and secure
  • Use the subscribed plan in accordance with the use for which it was designed and marketed

ARTICLE 8-1 – Suspension

The Provider reserves the right to restrict access to all or part of the Services, after notifying the Client, without compensation, in the following cases:

  • Failure by the Client to perform an obligation
  • Non-payment of sums due on the due date
  • Breach of legal provisions, in particular regarding public order
  • Conduct likely to disrupt the website

In the event of suspension, the Client remains bound by their obligations. Suspension does not stop invoicing. The services may be interrupted in the event of force majeure.

ARTICLE 8-2 – Termination by the Provider

The Provider may terminate the contract without compensation in the following cases:

  • False statement by the Client
  • Breach of one of the Client's obligations
  • Non-payment after a formal notice that has remained without effect
  • Force majeure affecting the Provider for more than fifteen days

ARTICLE 9 – Personal data

Pursuant to Regulation (EU) 2016/679 (GDPR) and Law No. 78-17 of 6 January 1978, as amended, the personal data requested from the Client is necessary for processing their subscription contract and issuing invoices.

The data controller is INSTAFRENCHIE, 11 rue Carnot, 94270 Le Kremlin-Bicêtre. The data is kept for the duration of the provision of the Services and/or the legal retention periods.

The Client may at any time request access to, rectification or erasure of their data at contact@instafrenchie.fr.

To learn more about the processing carried out, retention periods and all of the Client's rights, see our privacy policy.

ARTICLE 10 – Intellectual property

The content of the website https://instafrenchie.fr is the property of the Provider and its partners, and is protected by French and international intellectual property laws.

ARTICLE 11 – Complaints

Any complaint must be submitted through the live chat in the “Support” section of the client area on https://instafrenchie.fr. No complaint sent by phone, social networks or email will be taken into account.

ARTICLE 12 – Governing law

These Subscription Terms and Conditions and the transactions arising from them are governed by and subject to French law. In the event of translation, only the French text shall prevail in the event of a dispute.

ARTICLE 13 – Disputes

Any dispute relating to these Subscription Terms and Conditions that could not be resolved amicably will be submitted to the competent courts under the conditions of French law.

The Client may have recourse to contractual mediation, in particular through the Consumer Mediation Commission (Article L 612-1 of the French Consumer Code) or existing sector-specific mediation bodies, whose details appear on the website https://instafrenchie.fr.